Your enquiry. Handled with care.

How we handle contact enquiries, automatic analytics, and your privacy choices.

Updated 14 October 2026.

Information you provide

The contact form asks for your name, email address, an optional company name, a topic and a message. Please avoid including patient information or confidential research material.

How enquiries are used

Your enquiry is emailed to the Biocentric team so that we can review and respond to it. The website has no contact database. The configured email service and receiving mailbox process and may retain the message under their respective arrangements. Contact-form names, email addresses, company names and messages are excluded from our analytics events.

Technical information

The server uses your connection’s IP address to limit repeated form submissions. Hosting infrastructure may record routine request and security information. Application error logs record failure types and request identifiers, rather than the text of your message.

Google Analytics

We use Google Analytics 4 automatically to understand visits, traffic sources, page engagement and interactions. There is no analytics prompt. Google processes technical information such as browser and device type, language, screen size, approximate location and cookie identifiers. Google receives network information when your browser connects to its service.

We measure page visits, scroll depth, visible sections, link and button clicks, research interest, use of the molecular illustration, contact-form starts and outcomes, and page performance. We do not send the text you type into the contact form, identify you by name or email, or record your screen or keystrokes. Our custom events omit URL query strings and fragments; campaign labels are limited to marketing tags.

Analytics starts automatically unless you previously disabled it or your browser sends a Global Privacy Control or Do Not Track signal. Advertising storage, advertising personalization and Google Signals are disabled. Disabling analytics does not limit access to the website or contact form.

Use “Disable analytics” in the footer to opt out on this browser, or “Enable analytics” to change a previous opt-out. Your explicit preference is kept in a first-party preference cookie for up to 180 days. Google Analytics uses first-party analytics cookies with a configured lifetime of up to 180 days, renewed on later visits. Disabling analytics stops tracking on this browser and removes these analytics cookies; it does not automatically erase data already received by Google.

Google’s processing and retention are governed by the Analytics property’s settings and applicable service terms. See Google’s privacy policy (opens in a new tab) and Google Analytics data safeguards (opens in a new tab).

Essential cookies and external links

The contact form uses essential security and temporary status cookies. The site also stores your analytics preference. Publication links open in a new tab and lead to external websites with their own privacy practices.

Privacy questions and requests

Use our contact form to ask about your enquiry or request access, correction or deletion. Information retained in email systems or analytics services is handled by the team and relevant service providers; this website cannot delete it automatically.